Privacy

Information we collect

Information may include name, phone number, email, vehicle ZIP code, vehicle year, vehicle make, vehicle model, mileage, paid-off status, remaining payoff balance estimate if provided, desired amount if provided, VIN, decoded vehicle information, and estimated vehicle value data if a valuation provider is connected.

How we use information

We use submitted information to respond to requests, review eligibility context, prepare follow-up, improve the website experience, and support customer service workflows.

Vehicle information may be used to identify the vehicle, support estimated value review, prepare follow-up, and improve the pre-qualification experience.

CRM and service providers

Submitted information may be processed through customer service, CRM, analytics, hosting, and other service providers that help operate this website and respond to requests.

Contact and follow-up

Contact may happen by phone, text, or email based on the contact information submitted and the consent shown in the form.

What this form does not collect

This online request form does not collect SSN, bank account information, ID documents, or document uploads. If additional documents are needed, they may be requested later through a secure submission link.

California privacy notice

California privacy rights and request methods are handled through the privacy contact method listed on this website.

Privacy requests may include access, deletion, correction, and opt-out requests where applicable. Please use the contact form or request form on this website.

Retention overview

Submitted request information may be retained for follow-up, compliance, security, analytics, and business record purposes for as long as reasonably needed or legally required.

Privacy contact

For privacy-related requests, please use the contact form or request form on this website.